pair of shoes if you accidentally bought the wrong size/colour or if you’ve received a pair of shoes that are not quite right. As long as they’re in original condition with the shoe box and packaging, we can find them a new happy home! Returns are free Australia wide, simply fill out our Returns form with all your details and our customer service representative will get in contact with more details on how to send those back! Once our warehouse has received them, we will be in contact to either provide you a refund or a credit note for sale items.
EXCHANGES: If you need to exchange a pair for a different size, simply fill out our Returns form. Our customer service representative will get in contact with details on how to send those back to us. Once our warehouse receives them, we will be in contact asap to let you know and we will then provide you with a credit note to
re-purchase the new size/colour you require.
Please not, returns will only be accepted if they are received in original condition, unworn with all tags, packaging and the shoe box in tact as it was received. Rollie will not be held responsible for any packages returned that have not been received on our end. Rollie will not be held responsible for any item(s) returned/ exchanged that are not returned in original condition. We will not accept your return/exchange if we consider the item(s) used.
You must fill out our Returns & Exchanges form within 7 days of receiving your order. For ALL purchases outside of Australia, please note postage will be at your own cost, so please select your size carefully.
We provide a full refund for shoes purchased at full price. This does not include sale items. For all sale items we provide a credit note for you to use on a future purchase. To return or exchange an item, please click here to complete our Returns & Exchanges form. Once you’ve completed the form, we’ll be in contact shortly to give you further instructions on how to proceed with your request.
Australia wide, hooray! Express Shipping is available in Australia only for just $10. If you’re based in Melbourne, we also have Click & Collect available! Simply select “Click & Collect” when placing your order and once we’ve picked your order, you’ll receive an email notifying you that it is ready to collect. Bring a copy of your order confirmation to pick up your order. Pick up hours are between 10:00am and 5:00pm, Monday to Friday. Our warehouse is located at: 36 Knight Avenue North Sunshine, Melbourne 3020
NEW ZEALAND: Shipping to New Zealand is $18
REST OF THE WORLD: International shipping is $30
Please note: We do not ship to Netherlands as we have an agreement with our distributors there. You can purchase direct via their online store at www.rollienation.nl We do not ship to Mexico due to postage issues
Promotional Codes: If you are signed up to our mailing list, you will occassionally receive promotional codes to be used on our website for a discount. Codes are case sensitive so please ensure you enter the code in exactly as it is given to you. Only one promotional code can be used for each order.
Store Credit: If you have store credit that you would like to use on your next purchase, simply sign into your Rollie account before placing an order and the credit will automatically be applied to the total of your order at checkout.
Simply choose the dollar value that you want to gift and an email
will be sent to the recipient with a coupon code to use.
Help! I am having technical issues.
· NZ – Profile Shoes Tel: 03 365 9994
· NL – Beer & Cheese http://www.beerandcheese.nl
· Switzerland – Martex Tel +41 41 790 02 72
· US – Rollie Inc Tel +41 41 790 02 72
· South France – SNI Tel +33 (0)188.8.131.52.89