Returns & Exchanges Policy
RETURNS & EXCHANGES
If you would like to exchange/return your purchase, you must contact us within 7 days of receiving your order to let us know. You may return any full priced purchased items for a refund or alternatively an exchange. Sale items or items purchased during a promotion can be returned for an exchange or a credit note only. For purchases within Australia please contact us for a free return address. For ALL purchases outside of Australia, please note postage will be at your own cost, so please select your size carefully.
Returns are easy!
1. Fill out the returns form.
2. Customer care will assess your request within 1-2 business days and send you detailed instructions on how to return your item(s).
3. Once the warehouse receives and assesses your return, your order amount will be refunded back onto the original payment method. In case of exchanges, your Rollie account will be credited with the order amount and you can place a new order for your required style/size.
Rollie will not be held responsible for any packages returned that have not been received on our end. We recommend for you to send your parcel using registered mail which will allow you to track your return.
All items must be in a new, unwashed and unused condition, with all tags attached and the shoe box in original condition.
Rollie is not responsible for any item(s) returned/exchanged that are not returned new, unwashed and in unworn condition. We will not accept your return/exchange if Rollie considers the item(s) used.
Return items will have refunds processed within 7-14 days on receipt and clearance of goods via your original method of payment.
We only accept returns purchased through rollienation.com. If you have purchased your shoes from a Rollie stockist, please contact the store in which you purchased them from for further assistance. Rollie cannot be held accountable, or provide refunds or exchanges for purchases made outside of rollienation.com
We aim to provide our customers with the best Rollie experience, however, if you have received a faulty item from our online store, please contact us via firstname.lastname@example.org with your order number and images of the fault.