We can't wait to be with you so we express post all orders!
Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends and holidays will be processed the next business day.
Deliveries within Australia are made by Australia Post using registered mail and Star Track. All items will be dispatched within 24 hours and you will receive your delivery the next day in metro areas for orders placed before 2 pm AEST and between 2-5 working days depending on your locating in Aus. There might be slight delays during public holidays and sale periods.
International orders will be delivered within 5 - 10 working days depending on your location. If you are ordering from the following countries, please provide a P.O Box Address to ensure your order is accepted:
- Saudi Arabia
- United Arab Emirates
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.
CLICK AND COLLECT
Pick up is now available from our Melbourne warehouse at:
36 Knight Avenue, Sunshine North 3020.
Simply bring your order confirmation along to pick up your order. Pick up hours are between 10:00 am and 4:00 pm, Monday to Friday. You will receive a notification via email when your order is ready for pick up. The order must be collected within 7 days or it will be shipped and delivery charges will be applied.
Please refer to our Returns and Exchanges policy if you wish to return your 'click and collect'.
INTERNATIONAL ORDERS - DUTIES & TAXES
Duties & Taxes may be payable when your order arrives into your country. If you want to be sure before you make a purchase you will be able to get this information from your local customs office (or lookup the threshold online) to determine if your order will incure any additional charges on entry as we cannot cover these charges for you.