European Union Withdrawal

EU Right of Withdrawal

8.3.1 Right of Withdrawal — General

If you are a consumer located in the European Union (EU) or the United Kingdom (UK), you have the right to withdraw from your purchase contract without giving any reason, in accordance with Directive 2011/83/EU of the European Parliament and of the Council (EU Consumer Rights Directive) and equivalent UK legislation.

8.3.2 Withdrawal Period

The withdrawal period expires 14 calendar days from the day on which you, or a third party you designate (other than the carrier), takes physical possession of the goods. Rollie’s standard 30-day return window runs concurrently and does not affect or reduce your statutory 14-day withdrawal right.

If we have not provided you with the required information about the right of withdrawal prior to the conclusion of the contract, the withdrawal period is extended to 12 months and 14 days from the day of receipt of the goods.

8.3.3 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal before the expiry of the withdrawal period, you must inform us of your decision by means of an unambiguous statement (for example, a letter sent by post or email). You may use the Model Withdrawal Form set out in Schedule 1 to these Terms, but it is not obligatory. You may also exercise your right of withdrawal electronically via the withdrawal function on our website at rollienation.com (“Cancel my contract” or equivalent), in accordance with EU Directive 2023/2673. Upon submission, you will receive an automatic acknowledgement by email confirming that your withdrawal request has been received.

Contact details for exercising withdrawal: shop@rollienation.com or the returns portal at rollienation.com/returns.

8.3.4 Return of Goods

You must return the goods to us without undue delay and in any event no later than 14 calendar days from the day on which you notify us of your withdrawal. This deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods unless we have agreed otherwise.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8.3.5 Refund

We will reimburse all payments received from you, including the costs of standard delivery (but not any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw from the contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

8.3.6 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to goods that are made to your specifications or clearly personalised. For hygiene reasons, the right of withdrawal may not apply to goods that have been unsealed after delivery if they are unsuitable for return due to health protection or hygiene reasons — for example, socks, insoles, or similar accessories that have been unsealed and worn. Rollie will clearly indicate on the product page where this exception applies.

8.3.7 EU Withdrawal Button (Directive 2023/2673)

In accordance with EU Directive 2023/2673 (effective 19 June 2026), Rollie provides an accessible digital withdrawal function on rollienation.com allowing EU consumers to initiate withdrawal directly from their account or order confirmation. This function initiates a two-step confirmation process: you confirm your intent to withdraw and provide your name and order reference, and we will send you an automated acknowledgement of your request by email to the address associated with your order. This electronic withdrawal mechanism is provided in addition to, and does not replace, your right to communicate withdrawal by any other unambiguous means (including email to shop@rollienation.com).

8.3.8 Model Withdrawal Form (Schedule 1)

You may use the following model form to exercise your right of withdrawal (completion is not mandatory):

To: Rollie Nation Pty Ltd, shop@rollienation.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

Order reference / description of goods: ________________________________

Ordered on (*) / received on (*): ________________________________

Name of consumer(s): ________________________________

Address of consumer(s): ________________________________

Signature of consumer(s) [only if this form is notified on paper]: ________________________________

Date: ________________________________

(*) Delete as appropriate.