FAQ

  1. Fill out our returns form.

Log into your account, select the order with items you would like to return and fill out all the details as required.

If you have problems logging into your account, you can also use the online form.

 2. Download our detailed instructions on how to send your item(s) back.

This will also be emailed to you.  

For ALL purchases outside of Australia, return postage will be at your own cost, so please select your size carefully.

3. Drop your return parcel at any Australia Post Office or red Post Office Box.

We recommend for you to send your parcel using registered mail, which will allow you to track your return.

 If you would like to return your order, you must contact us within 30* days of placing your order to let us know.

*Please note, we currently have an extended returns period of 60 days for the Holiday period.

You can find more information about our returns policy here. 

Please see below for shipping costs.

Australia: We now offer free express shipping on all orders and Free 30* day Returns! Estimated delivery times are next day delivery in metro areas for orders placed before 2 pm AEST.


New Zealand: We offer Free Express Shipping with estimated 1-2 day delivery on all NZ orders.


International: Free Express shipping for all international orders over $250. $9.95 Express Shipping for orders under $250.


All items are dispatched within 24 hours and you will receive your package within 1-5 working days depending on your location in Australia. International orders will be delivered within 5 - 10 working days depending on your location. Please note: We do not ship to Mexico due to postage issues.

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

You will receive your order within approximately 1-5 business days depending on your location within Australia and next business day for metro areas if the order is placed before 2pm AEST.

Please note, during peak times there might be dispatch delays of up to 5 business days.


International orders are expected to be delivered in approx. 5-10 days, not including custom clearance delays. You can track your order using the tracking details which will be emailed to you once the order has been dispatched.

Please contact us as soon as possible to let us know. You can email us - hello@rollienation.com or give us a call during business hours on +61 03 9687 8522.

It may not always be possible for us to amend your order details, so please ensure all details provided are full and correct at the time of order placement.

 

We accept Visa and MasterCard payments only. We have the option to pay manually with your credit card via eWay or you can make payment via PayPal.

Customers with a shipping address in Australia and New Zealand also have the option to pay using Afterpay. Afterpay cannot be used to purchase gift cards and standard Afterpay policies apply.

Store Credit: If you have store credit that you would like to use on your next purchase, this will be emailed to you in the form of a gift card. You need to enter the gift card number exactly as you see if to redeem your store credit. If you can't find your gift card details, send us an email and we can send it to you. 

 All our prices are listed in Australian Dollars.

 

 If you are signed up to our mailing list, you will occasionally receive promotional codes to be used on our website for a discount. Codes are case sensitive so please ensure you enter the code in exactly as it is given to you. Only one promotional code can be used for each order.

 

This store used eWay and PayPal for payments. eWay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
We care about your entire Rollie experience, so here’s some info on how to care for your new Rollie kicks. Before taking them for a walk, protect them from water absorption and marks with a quality waterproofing spray. To remove dry, dirty marks use a suede/nubuck brush and work through in the same direction. You can also use a nubuck reviver or shampoo to get it looking fresh again! Click here for detailed instructions on how to care for your Rollies.
Simply choose the dollar value that you want to gift and an email will be sent to the recipient with a coupon code to use. Grab a gift card here!

Click here for our ‘Find A Store’ page and simply type your suburb or city in the search bar and a list of stockists 50-100km away will be shown!
To sign into your account, simply use the “My Account” link which can be found in the footer at the bottom of our website. If you have any other troubles, email us at hello@rollienation.com and we’ll get back to you within 24 business hours. 
Hit us up with an email to hello@rollienation.com and tell us about your store and location. or enquiries in the following regions, contact:

· NZ – Profile Shoes Tel: 03 365 9994

· NL – Beer & Cheese http://www.beerandcheese.nl

· Switzerland – Martex Tel +41 41 790 02 72

· South France – SNI Tel +33 (0)6.15.70.34.89

Hit us up with an email to hello@rollienation.com and tell us about yourself, how you want to collab and how you think we can work together.

Your privacy is critically important to us. At Rollie, we have a few fundamental principles. We don’t ask for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products or protect our rights. We don’t store personal information on our servers unless required for the on-going operation of one of our services.