FAQ

  • What is your returns and exchanges policy?
  • Do you ship worldwide & what are your shipping rates?
  • I placed an order where is it?
  • I entered the wrong shipping address, how do I change it?
  • What forms of payment do you accept?
  • How secure is your store?
  • How do I care for my Rollies?
  • Wanting to gift a pair of Rollie shoes but can’t decide?
  • Where can I find a store?
  • Help! I am having technical issues.
  • Want to become a Rollie stockist or collab?
  • What is your privacy Policy?
  • RETURNS: We’re happy for you to return a pair of shoes if you accidentally bought the wrong size/colour or if you’ve received a pair of shoes that are not quite right. As long as they’re in original condition with the shoe box and packaging, we can find them a new happy home! Returns are free Australia wide, simply log into your account, select the items you would like to return and fill out all the details as required. Our customer service representative will get in contact with more details on how to send those back! Once our warehouse has received them, we will be in contact to either provide you a refund or a credit note for sale items.

    EXCHANGES: If you need to exchange a pair for a different size, simply log into your account, select the items you would like to return and fill out all the details as required. Our customer service representative will get in contact with details on how to send those back to us. Once our warehouse receives them, we will be in contact asap to let you know and we will then provide you with a 110% credit note (price of product plus an extra 10%) to re-purchase the new size/colour you require.

    Please note, returns will only be accepted if they are received in original condition, unworn with all tags, packaging and the shoe box in tact as it was received. Rollie will not be held responsible for any packages returned that have not been received on our end. Rollie will not be held responsible for any item(s) returned/ exchanged that are not returned in original condition. We will not accept your return/exchange if we consider the item(s) used.

    You must fill out our Returns & Exchanges form within 30 days of placing your order. For ALL purchases outside of Australia, please note postage will be at your own cost, so please select your size carefully.

    We provide a full refund for shoes purchased at full price. This does not include sale items. For all sale items we provide a credit note for you to use on a future purchase. To return or exchange an item, please click here to complete our Returns & Exchanges form. Once you’ve completed the form, we’ll be in contact shortly to give you further instructions on how to proceed with your request.

  • Yes, we ship worldwide! Please see below for shipping costs.

    We can't wait to be with you so we express post all orders! 

    Australia: We now offer free express shipping on all orders and Free 30 day Returns! Estimated delivery times are next day delivery in metro areas for orders placed before 2 pm AEST.  

    New Zealand: We offer Free Express Shipping with estimated 1-2 day delivery on all NZ orders. 

    International: Free Express shipping for all international orders over $250. $15 Express Shipping for orders under $250. All items are dispatched within 24 hours and you will receive your package within 1-5 working days depending on your location in Australia.International orders will be delivered within 5 - 10 working days depending on your location. 

    Please note: We do not ship to Mexico due to postage issues.

  • All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order. You will receive your order within approximately 1-5 business days depending on your location within Australia and next business day for metro areas if the order is placed before 2pm AEST. International orders are expected to be delivered in approx. 5-10 days not including custom clearance delays. You can track your order using the tracking details which will be emailed to you once the order has been dispatched.

  • Please contact us as soon as possible to let us know. You can email us - info@rollienation.com or or give us a call during business hours on +61 0396878522.

  • We accept Visa and MasterCard payments only. We have the option to pay manually with your credit card via eWay or you can make payment via PayPal. Customers with a shipping address in Australia also have the option to pay using Afterpay. Afterpay cannot be used to purchase gift cards and standard Afterpay policies apply. All quoted prices and transactions are processed in Australian Dollars. 
    Promotional Codes: If you are signed up to our mailing list, you will occassionally receive promotional codes to be used on our website for a discount. Codes are case sensitive so please ensure you enter the code in exactly as it is given to you. Only one promotional code can be used for each order.
    Store Credit: If you have store credit that you would like to use on your next purchase, simply sign into your Rollie account before placing an order and the credit will automatically be applied to the total of your order at checkout.

  • This store used eWay and PayPal for payments. eWay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

  • We care about your entire Rollie experience, so here’s some info on how to care for your new Rollie kicks. Before taking them for a walk, protect them from water absorption and marks with a quality waterproofing spray. To remove dry, dirty marks use a suede/nubuck brush and work through in the same direction. You can also use a nubuck reviver or shampoo to get it looking fresh again! Click here for detailed instructions on how to care for your Rollies.

  • Grab a gift card here!
    Simply choose the dollar value that you want to gift and an email
    will be sent to the recipient with a coupon code to use.

  • Click here for our Find A Store page and simply type your suburb or city in the search bar and a list of stockists 50-100km away will be shown!

  • How to sign in?

    To sign into your account, simply click here or use My Account icon in the footer.  

    If you have any other troubles, email us at hello@rollienation.com and we’ll get back to you within 24 business hours. 

  • Hit us up with an email to hello@rollienation.com and tell us about your store and location.

  • Your privacy is critically important to us. At Rollie, we have a few fundamental principles. We don’t ask for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products or protect our rights. We don’t store personal information on our servers unless required for the on-going operation of one of our services.