How can I return my order?
Returns are free in Aus!
Log into your account, select the order with items you would like to return and fill out all the details as required.
If you have problems logging into your account, you can also use the online form.
2. Download our detailed instructions on how to send your item(s) back.
This will also be emailed to you.
For ALL purchases outside of Australia, return postage will be at your own cost, so please select your size carefully.
3. Drop your return parcel at any Australia Post Office or red Post Office Box.
We recommend for you to send your parcel using registered mail, which will allow you to track your return.
How long do I have to return my order?
60 day extended returns!
*Please note, we currently have an extended returns period of 60 days for the Holiday period.
What is your returns policy?
Do you ship worldwide?
How much is postage?
We can't wait to be with you so we express post all orders!
New Zealand: We offer Free Express Shipping with estimated 1-2 day delivery on all NZ orders.
International: Free Express shipping for all international orders over $250. $9.95 Express Shipping for orders under $250.
All items are dispatched within 24 hours and you will receive your package within 1-5 working days depending on your location in Australia. International orders will be delivered within 5 - 10 working days depending on your location. Please note: We do not ship to Mexico due to postage issues.
I placed an order where is it?
You will receive your order within approximately 1-5 business days depending on your location within Australia and next business day for metro areas if the order is placed before 2pm AEST.
Please note, during peak times there might be dispatch delays of up to 5 business days.
International orders are expected to be delivered in approx. 5-10 days, not including custom clearance delays. You can track your order using the tracking details which will be emailed to you once the order has been dispatched.
I entered the wrong shipping address, how do I change it?
It may not always be possible for us to amend your order details, so please ensure all details provided are full and correct at the time of order placement.
What forms of payment do you accept?
Customers with a shipping address in Australia and New Zealand also have the option to pay using Afterpay. Afterpay cannot be used to purchase gift cards and standard Afterpay policies apply.
Customers with a shipping address in Australia have the option to pay using Klarna. Learn more here.
Store Credit: If you have store credit that you would like to use on your next purchase, this will be emailed to you in the form of a gift card. You need to enter the gift card number exactly as you see if to redeem your store credit. If you can't find your gift card details, send us an email and we can send it to you.
What currency are your prices in?
How can I use my discount code?
How secure is your store?
How do I care for my Rollie shoes?
Wanting to gift a pair of Rollie shoes but can’t decide?
Grab a gift card!
Where can I find a store?
How can I sign in to my account?
Want to become a Rollie stockist?
· NZ – Profile Shoes Tel: 03 365 9994
· NL – Beer & Cheese http://www.beerandcheese.nl
· Switzerland – Martex Tel +41 41 790 02 72
· South France – SNI Tel +33 (0)18.104.22.168.89
Want to collab?