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FAQ

FAQ

How can I return my order?

Returns are free in Aus! To initiate your domestic return, select a return option below:

GET AN INSTANT REFUND WITH

RETURN FOR AN EXCHANGE, STANDARD REFUND, OR STORE CREDIT

To initiate your return for international orders, click here.

For information about returns on pre-orders, please see the Pre-orders section in these FAQs.

How long do I have to return my order?

For Australian orders you have 30 days to return your order.  Click here to start your return

For International orders you have 60 days to return your order.  Click here to start your return

Please contact us via chat or hello@rollienation.com if you need more help

What is your returns policy?

You can find more information about our returns policy here.

For information about returns on pre-orders, please see the Pre-orders section in these FAQs.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

How much is postage?

We express post all orders! Australia: We offer free express shipping on all orders over $60 and Free 30 day Returns. Estimated delivery times are next day delivery in metro areas for orders placed before 2 pm AEST. 

International: Please visit our International page for postage information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order. You will receive your order within approximately 1-5 business days depending on your location within Australia and next business day for metro areas if the order is placed before 2pm AEST. Please note, during peak times there might be dispatch delays of up to 5 business days. International orders are expected to be delivered in approx. 5-10 days, not including custom clearance delays. You can track your order using the tracking details which will be emailed to you once the order has been dispatched. If you have opted for Same Day Delivery and have placed your order before 2:00pm, you will receive your goods between 5-9pm.

I entered the wrong shipping address, how do I change it?

Please contact us as soon as possible to let us know. You can email us - hello@rollienation.com or give us a call during business hours on +61 1800 ROLLIE / 1800 765 543. It may not always be possible for us to amend your order details, so please ensure all details provided are full and correct at the time of order placement.

Where can I find a store?

Rollie Flagship Store

225-227 Gertrude street, Fitzroy 3065

Monday-Saturday: 10am-6pm

Sunday: 11am-5pm

Click here for our ‘Find A Store’ page and simply type your suburb or city in the search bar and a list of stockists 50-100km away will be shown!

How can I sign in to my account?

To sign into your account, simply use the My Account link which can be found in the footer at the bottom of our website. If you have any other troubles, email us at hello@rollienation.com and we’ll get back to you within 24 business hours.

Want to become a Rollie stockist?

Hit us up with an email to hello@rollienation.com and tell us about your store and location. or enquiries in the following regions, contact: · NZ – Profile Shoes Tel: 03 365 9994 · NL – Beer & Cheese http://www.beerandcheese.nl · Switzerland – Martex Tel +41 41 790 02 72 · South France – SNI Tel +33 (0)6.15.70.34.89

Want to collab?

Hit us up with an email to hello@rollienation.com and tell us about yourself, how you want to collab and how you think we can work together.

What is your privacy Policy?

Your privacy is critically important to us. At Rollie, we have a few fundamental principles. We don’t ask for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products or protect our rights. We don’t store personal information on our servers unless required for the on-going operation of one of our services.

Wanting to gift a pair of Rollie shoes but can’t decide?

Grab a gift card! Simply choose the dollar value that you want to gift and an email will be sent to the recipient with a coupon code to use. Grab a gift card here!

How do I care for my Rollie shoes?

We care about your entire Rollie experience, so here’s some info on how to care for your new Rollie kicks. Before taking them for a walk, protect them from water absorption and marks with a quality waterproofing spray. To remove dry, dirty marks use a suede/nubuck brush and work through in the same direction. You can also use a nubuck reviver or shampoo to get it looking fresh again! Click here for detailed instructions on how to care for your Rollies.

How can I use my discount code?

If you are signed up to our mailing list, you will occasionally receive promotional codes to be used on our website for a discount. Codes are case sensitive so please ensure you enter the code in exactly as it is given to you. Only one promotional code can be used for each order.

What currency are your prices in?

All our prices are listed in local currency for the Country.

Can I refund my pre-order?

We accept refunds on your pre-order. Once you have received your pre-order product, if it's not to your liking or fit, we may be able to assist you with an exchange or store credit.

What forms of payment do you accept?

We accept a wide range of payment methods. The options are: Credit Card- Visa, Mastercard, Amex PayPal Google Pay Apple Pay Shop Pay Customers with a shipping address in Australia and New Zealand also have the option to pay using Afterpay. Afterpay cannot be used to purchase gift cards and standard Afterpay policies apply. Customers with a shipping address in Australia have the option to pay using Klarna. Store Credit: If you have store credit that you would like to use on your next purchase, this will be emailed to you in the form of a gift card. You need to enter the gift card number exactly as you see if to redeem your store credit. If you can't find your gift card details, send us an email and we can send it to you.

Still have more questions?

Drop us a line and we'll do our best to get them answered!