How can I return my order?
Returns are free in Aus! Initiate your return here.
How long do I have to return my order?
If you would like to return your order, you must contact us within 30 days of placing your order to let us know.
What is your returns policy?
You can find more information about our returns policy here.
Do you ship worldwide?
Yes! Please see below for shipping costs. Australia (metro areas): Free express shipping on all orders and free 30 day returns. Next day delivery (for orders placed before 2 pm AEST) Australia (rural areas): Free express shipping on all orders and free 30 day returns. Delivery in 2-5 working days. New Zealand: Free Express Shipping. Delivery in 5-8 working days. International: Free Express shipping for all international orders over $250. Delivery in 7-20 working days. Please note that we are unfortunately unable to ship to Israel, Bangladesh, Denmark, India, Indonesia, Ireland, Malaysia, Mynamar (Burma), Phillipines, South Africa (1 of 9 provinces) and South Korea at this time.
How much is postage?
We express post all orders! Australia: We offer free express shipping on all orders and Free 30 day Returns. Estimated delivery times are next day delivery in metro areas for orders placed before 2 pm AEST. New Zealand: We offer Free Express Shipping with estimated 1-2 day delivery on all NZ orders. International: Free Express shipping for all international orders over $250. $9.95 Express Shipping for orders under $250. All items are dispatched within 24 hours and you will receive your package within 1-5 working days depending on your location in Australia. International orders will be delivered within 5 - 10 working days depending on your location. Please note: We do not ship to Mexico due to postage issues.
I placed an order where is it?
All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order. You will receive your order within approximately 1-5 business days depending on your location within Australia and next business day for metro areas if the order is placed before 2pm AEST. Please note, during peak times there might be dispatch delays of up to 5 business days. International orders are expected to be delivered in approx. 5-10 days, not including custom clearance delays. You can track your order using the tracking details which will be emailed to you once the order has been dispatched. If you have opted for Same Day Delivery and have placed your order before 2:00pm, you will receive your goods between 5-9pm.
I entered the wrong shipping address, how do I change it?
Please contact us as soon as possible to let us know. You can email us - firstname.lastname@example.org or give us a call during business hours on +61 1800 ROLLIE / 1800 765 543. It may not always be possible for us to amend your order details, so please ensure all details provided are full and correct at the time of order placement.
Where can I find a store?
Rollie Flagship Store
225-227 Gertrude street, Fitzroy 3065
Click here for our ‘Find A Store’ page and simply type your suburb or city in the search bar and a list of stockists 50-100km away will be shown!
How can I sign in to my account?
To sign into your account, simply use the My Account link which can be found in the footer at the bottom of our website. If you have any other troubles, email us at email@example.com and we’ll get back to you within 24 business hours.
Want to become a Rollie stockist?
Hit us up with an email to firstname.lastname@example.org and tell us about your store and location. or enquiries in the following regions, contact: · NZ – Profile Shoes Tel: 03 365 9994 · NL – Beer & Cheese http://www.beerandcheese.nl · Switzerland – Martex Tel +41 41 790 02 72 · South France – SNI Tel +33 (0)22.214.171.124.89
Want to collab?
Hit us up with an email to email@example.com and tell us about yourself, how you want to collab and how you think we can work together.
Your privacy is critically important to us. At Rollie, we have a few fundamental principles. We don’t ask for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products or protect our rights. We don’t store personal information on our servers unless required for the on-going operation of one of our services.
Wanting to gift a pair of Rollie shoes but can’t decide?
Grab a gift card! Simply choose the dollar value that you want to gift and an email will be sent to the recipient with a coupon code to use. Grab a gift card here!
How do I care for my Rollie shoes?
We care about your entire Rollie experience, so here’s some info on how to care for your new Rollie kicks. Before taking them for a walk, protect them from water absorption and marks with a quality waterproofing spray. To remove dry, dirty marks use a suede/nubuck brush and work through in the same direction. You can also use a nubuck reviver or shampoo to get it looking fresh again! Click here for detailed instructions on how to care for your Rollies.
How can I use my discount code?
If you are signed up to our mailing list, you will occasionally receive promotional codes to be used on our website for a discount. Codes are case sensitive so please ensure you enter the code in exactly as it is given to you. Only one promotional code can be used for each order.
What currency are your prices in?
All our prices are listed in Australian Dollars.
What forms of payment do you accept?
We accept a wide range of payment methods. The options are: Credit Card- Visa, Mastercard, Amex PayPal Google Pay Apple Pay Shop Pay Customers with a shipping address in Australia and New Zealand also have the option to pay using Afterpay. Afterpay cannot be used to purchase gift cards and standard Afterpay policies apply. Customers with a shipping address in Australia have the option to pay using Klarna. Store Credit: If you have store credit that you would like to use on your next purchase, this will be emailed to you in the form of a gift card. You need to enter the gift card number exactly as you see if to redeem your store credit. If you can't find your gift card details, send us an email and we can send it to you.