Returns are easy
How can I return my order?
To initiate your return please fill out the form here.
How long do I have to return my order?
If you would like to return your order, you must contact us within 30 days of placing your order to let us know.
If you would like to exchange your shoes with a different size or style, please lodge your return here. Please note that exchanges are subject to availability. If there is no longer stock available, we will contact you to organise an alternative item, store credit or (if eligible) a refund. We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout.
Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed. You Rollie store credit is valid for 3 years after date of creation, so you’ll have plenty of time to find the perfect pair! If you lost the details of your store credit, contact us at email@example.com and we can re-email it to you.
If you are entitled to a refund, your refund will be processed back to your original payment method. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
From time to time we might run promotions that have different return conditions. See our T&Cs for any current promotions. Refunds: No change-of-mind refunds on sale items. If you changed your mind, you can return your order for an exchange or store credit. Exchange: We will happily exchange for an alternate size in the same product. You will not need to make any extra payments for this. We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout. Store Credit: Store credits will be issued based on the amount paid for the product (less any discounts).
I received the wrong item. What do I do?
If you have received the incorrect item with your order, please contact our customer service team at firstname.lastname@example.org so we can organise the correct style to be sent out to you.
I received a faulty item.
If you have received a faulty item from our online store, please contact us via email@example.com with your order number and images of the fault.