0

Returns

Our returns are super easy! If you'd like to exchange or return an item, see below for our frequently asked questions and answers.


Returns are free within Australia. For all purchases made outside of Australia, the return shipping and any reverse duties & taxes are the responsibility of the customer. Exceptions will be granted if Rollie is at fault, for example for any faulty shoes or dispatch errors. Please contact our customer service team if this is the case prior to lodging your return.
 
All items must be in a new, unwashed and unused condition, with all tags attached and the shoe box in original condition.
 
How can I return my order?
 
To initiate your return please fill out the form here.
 
How long do I have to return my order?
 
If you would like to return your order, you must contact us within 30 days of placing your order to let us know.
 
Exchange
 
If you would like to exchange your shoes with a different size or style, please lodge your return here.
 
Please note that exchanges are subject to availability. If there is no longer stock available, we will contact you to organise an alternative item, store credit or (if eligible) a refund.
 
We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout.
 
Store Credit
 
Store Credits are issued for the amount paid (less any discounts).
 
Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed.
 
You Rollie store credit is valid for 3 years after date of creation, so you’ll have plenty of time to find the perfect pair!
 
If you lost the details of your store credit, contact us at hello@rollienation.com and we can re-email it to you.
 
Refunds
 
If you are entitled to a refund, your refund will be processed back to your original payment method.
 
Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
 
Sale Items
 
From time to time we might run promotions that have different return conditions.
 
See our T&Cs for any current promotions.
 
Refunds: No change-of-mind refunds on sale items. If you changed your mind, you can return your order for an exchange or store credit.
 
Exchange: We will happily exchange for an alternate size in the same product. You will not need to make any extra payments for this.
 
We will honour the promotional price for the same item as purchased in a different size. An exchange for a different colour or style will be accepted up to the same value as purchased. Any additional charges will show in the checkout.
 
Store Credit: Store credits will be issued based on the amount paid for the product (less any discounts).
 
I received the wrong item. What do I do?
 
If you have received the incorrect item with your order, please contact our customer service team at hello@rollienation.com so we can organise the correct style to be sent out to you.
 
I received a faulty item. What do I do?
 
If you have received a faulty item from our online store, please contact us via hello@rollienation.com with your order number and images of the fault.
 
Contact Us
 
Still have a question? Contact us via email, live chat or phone.